SHIPPING & RETURNS

​

At GROOV BIOSCIENCE, we are committed to providing fast, reliable shipping so your order arrives securely and on time.

 

Order Processing

Orders are typically processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

​

Shipping Methods

We ship through trusted carriers, including USPS and UPS, depending on destination, service availability, and the shipping option selected at checkout.

​

Standard shipping typically delivers within 2–5 business days after shipment. Expedited shipping options may be available at checkout for customers who require faster delivery.

​

Once your order ships, a tracking number will be sent to the email address provided during checkout.

Most customers receive their orders within 4–7 business days, including processing and transit time. Actual delivery times may vary based on carrier operations, weather conditions, destination, and seasonal shipping volumes.

​

Shipping Locations

We currently ship within the United States only.

​

Research Use Only

All products sold by GROOV BIOSCIENCE are intended for laboratory and research purposes only. Products are not intended for human or animal use.

​

Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains the wrong item, or is missing an item, please contact us at info@groovpeptides.com within 14 days of delivery.

​

To help us resolve the issue promptly, please include:

• Your order number

• A description of the issue

• Clear photos of the package and product (if applicable)

• ​

Upon review, we may provide a replacement, store credit, or refund in accordance with our Refund & Replacement Policy.

​

Lost Packages

If your tracking information shows unusual delays or you believe your package has been lost in transit, please contact us within 14 days of the expected delivery date.

​

We will work directly with the shipping carrier to investigate the shipment and determine an appropriate resolution. Resolution options may include a replacement shipment, store credit, or refund when applicable.

​

Customer Support

Our support team strives to respond to all shipping-related inquiries within 1–2 business days. For assistance, please contact info@groovpeptides.com and include your order number for the fastest service.

​

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. GROOV BIOSCIENCE is not responsible for delays, losses, or additional shipping charges resulting from incorrect or incomplete address information. If you need to update your shipping address, please contact us immediately after placing your order. Address changes cannot be guaranteed once an order has entered processing or has shipped.