We ship your order within 1-2 business days and deliver with USPS Ground Advantage shipping. We have expedited options available for an additional cost.

We accept Zelle, Venmo and CashApp and Cards through IDEM.

At this time, we do not ship internationally.

Sales & Returns Policy

Due to the nature of our products, returns are not accepted after delivery. However, if your order arrives damaged, contains the wrong item, or is missing an item, please contact our support team within 7 days of delivery so we can review and resolve the issue.

Orders may be canceled for a full refund prior to processing and shipment. Once an order has shipped, it cannot be canceled.

If a package is lost in transit, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to investigate and determine an appropriate resolution.

Any approved replacements, store credits, or refunds will be issued at the discretion of GROOV BIOSCIENCE following review of the reported issue and supporting documentation.

For assistance, please contact our customer support team at info@groovpeptides.com and include your order number and any relevant photos or information regarding the issue.

No, because we are for research purposes only, we do not give any dosing or reconstitution information.

Order Cancellations

Orders may be canceled for a full refund if the cancellation request is received before the order has been processed and shipped. Once an order has shipped, it cannot be canceled.

Lost Packages

If a package is lost in transit, please contact us within 14 days of the expected delivery date. We will work with the shipping carrier to investigate and determine the appropriate resolution.

Damaged, Incorrect, or Missing Items

If you receive a damaged product, an incorrect item, or if an item is missing from your order, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the package and product (if applicable)
  

Upon review, we may provide a replacement, store credit, or refund at our discretion.